Frequently Asked Questions
Some quick answers to the most common questions we receive about how our partnership works and what you can expect.
Common Questions
You are showing your members you genuinely care about their complete wellness, and not just physical fitness. Members feel truly cared for, and they naturally tell friends about a gym that offers something different. This creates loyalty that goes beyond equipment and classes.
We work with you to integrate member and staff support, whatever works best for your gym. You can offer it free to members as part of their membership, or add a small fee (such as £2.99 a month) to help cover costs while keeping it affordable and accessible.
All our therapists are professionally registered therapists who are specifically trained to work with eating disorders and body image issues. Our therapists use evidence-based approaches including CBT-E (Cognitive Behavioral Therapy – Enhanced for eating disorders), CFT-E (Compassionate Focused Therapy for eating disorders), DBT (Dialectical Behavior Therapy), Gestalt, Somatic Therapy and more.
Many of our therapists are also former fitness professionals or active gym-goers themselves, so they genuinely understand fitness culture from the inside.
Our team includes specialist therapists trained to work with disordered eating and body image. We also have nutritional therapists, registered dietitians and other health professionals who understand disordered eating from a non-diet, weight-inclusive perspective. This means your team and members get comprehensive support that addresses both the psychological and nutritional aspects of healing.
Members access our service through a simple booking system that comes with your gym membership. They can book 1:1 sessions with our professional disordered eating therapists and join monthly group workshops – all via secure video calls from home or anywhere convenient.
Everything is completely confidential, GDPR compliant and data protected. Members book directly, and we handle all the therapy delivery, scheduling, and follow-up support.
No! We handle absolutely everything. Your only job is to share the service with your members. We manage:
- All therapist recruitment and vetting
- Member booking system and scheduling
- Session delivery and clinical notes
- Member support and queries
- GDPR compliance and data protection
Research shows approximately 65% of gym members struggle with food or body image issues, so let’s say 10-15% actively use 1:1 therapy sessions, and 20-30% will engage with group workshops.
But here’s what matters: even members who don’t actively use the service, there is value knowing it’s there. It’s like insurance—people pay for gyms with physios even if they never get injured, because it signals professional care and support.
The service positions you as a complete wellness facility, not just a place with equipment. That perception shift alone improves retention.
Members typically report feeling supported and understood from their very first session. With one session per month as standard (8 sessions per year), many experience meaningful shifts in their relationship with food and body image within the first few months of engaging with therapy.
You’ll notice members who access support are more engaged with their fitness journey and more likely to continue working toward their goals. They often share that “this gym actually cares about the whole person, not just physical fitness or body size/shape”.
The qualitative changes are significant: members feeling genuinely supported in their complete wellness journey.
No! While we absolutely support members with eating disorders, most members use our service for “everyday” struggles:
- Binge eating on weekends after restricting all week
- Feeling guilty after eating certain foods
- Obsessing about “clean eating” or macros
- Comparing their body to others in the gym
- Using exercise to “compensate” for eating
- All-or-nothing thinking about fitness
Our service is preventative as well as therapeutic, helping members build healthy relationships with their body, food and fitness before it develops into something serious.
Starter (£1199/month for gyms up to 400 members):
- 8 x 1:1 sessions per member per year
- Monthly group workshop
- Member booking portal
- Email support
Growth (£1,499/month for 400-600 members):
- Everything in Starter, plus:
- Access for up to 100 participants
- Fast deployment within 10 days
- Priority support
Founding Partner Offer: First 15 gyms lock in these rates for 24 months!
Yes. Founding partners have a 6-month minimum term, and all other partners have a 12-month minimum term. After that, you can cancel with 60 days’ written notice. We don’t believe in locking anyone into a long contract — if something isn’t working, we’d rather know so we can put it right.
That said, we’re confident that once you see the difference it makes to your members, you’ll want to stay.
General counsellors often don’t understand fitness culture; they might tell members to stop exercising or avoid gyms. Our therapists are eating disorder specialists who genuinely love fitness and understand that movement is part of wellness, not the problem.
We specialise in the unique challenges of gym members: the pressure to look a certain way, the “earn your food” mentality, cheat meals disguised as “healthy eating,” and exercise compensation. General therapists simply don’t have this specialised knowledge.
We always aim to support members within our service wherever possible. However, our therapists are trained to recognize when someone is at clinical risk and needs more intensive care than we can safely provide within a gym partnership.
In these cases, we discuss with the member the importance of self-referral to appropriate clinical services, such as their GP, eating disorder clinics, NHS mental health teams, or any other specialist support. We support them through this process and explain why additional medical intervention is necessary.
We only coordinate with health services when clinically necessary and always with the member’s full consent and involvement.
That’s exactly what our free consultation is for. We’ll discuss your gym’s specific demographics, member needs, and the types of support that would be most valuable for your community. We’ll show you exactly how our service would integrate with your facility and support your members.